At House of DZA, each piece is designed with intention, meaning, and craftsmanship. Our pre-order system allows you exclusive early access to our most coveted collections before they are officially released.

What is a Pre-Order?

A pre-order secures your item before it is available for immediate dispatch. This means your piece is reserved especially for you and will be shipped once production is complete.

Production & Delivery Timeframes

• Pre-order items typically take 6–10 weeks to be processed and prepared for dispatch.
  
• Estimated delivery timelines are stated on each product page.
  
• Once your order is ready, you will receive a confirmation email with tracking details.
  

Please note: As each piece is created with care and precision, timelines may vary slightly.

Why We Offer Pre-Orders

Pre-orders allow us to:

• Maintain exclusivity and limited production runs
  
• Reduce overproduction and waste
  
• Ensure every piece meets our luxury quality standards
  

Payment Terms

• Full payment is required at checkout to secure your pre-order.
  
• Orders are processed immediately after purchase.
  

Cancellations & Refunds

• Pre-orders may be cancelled within 24 hours of purchase.
  
• After this period, production begins and cancellations will not be guaranteed.
  
• Once your order has been dispatched, our standard Returns Policy applies.
  

Shipping

• If your order includes both in-stock and pre-order items, your order may be shipped together once all items are ready.
  
• If you would like items shipped separately, please contact us (additional shipping fees may apply)
  

What Happens If Production Is Delayed?

We understand that timelines matter. While we work diligently to meet our estimated production windows, unforeseen circumstances—such as material sourcing, quality checks, or manufacturing adjustments—may occasionally extend delivery dates.

• If a delay is anticipated, we will notify you by email as soon as possible with a revised timeline.
  
• We prioritise quality over speed; any delay reflects our commitment to ensuring your piece meets our exacting standards.
  
• You will have the option to proceed with the revised date or request a full refund, no questions asked.
  

Your trust is paramount to us, and we are committed to transparent communication throughout the process.

Updates & Communication

We believe in keeping you informed throughout your journey with us:

• You will receive updates on your order status via email
  
• For any questions, our team is always here to support you.
  

Our Promise to You

Every House of DZA piece is more than an accessory — it is a statement of confidence, identity, and elegance.

Thank you for your patience and for choosing intentional luxury.